Refund & Cancellation Policy

Last updated: 25 September 2026

This Refund & Cancellation Policy applies to all recharges and payments made through the RGSPay app and service ("Service"), operated by RGSPay.

1. All sales are final

Set-top box recharges are digital services that are delivered and activated immediately after payment. Because of this, all recharge purchases are final and non-refundable. Once a recharge is submitted, it cannot be cancelled, returned, exchanged or refunded.

2. No cancellations

A recharge cannot be cancelled after it has been placed. Please review the set-top box / smartcard number, the selected package and the amount carefully before you confirm payment.

3. Correct box number is your responsibility

You are responsible for entering the correct set-top box / smartcard number and choosing the correct package. RGSPay is not responsible and will not provide a refund for a recharge that was successfully delivered to a number you entered incorrectly.

4. Wallet top-ups

Money added to your RGSPay wallet is meant to be used for recharges within the Service. Wallet top-ups are non-refundable and cannot be withdrawn as cash, except through features we expressly provide.

5. Failed or undelivered recharges

If a payment is completed but the recharge is not delivered due to a technical issue, this is not treated as a refund request — it is a service issue. Contact our support team with your transaction details and we will investigate and, where a recharge genuinely did not reach the operator, arrange for it to be completed or the amount to be credited back to your RGSPay wallet. This is at our reasonable discretion and does not create a general right to a refund.

6. Contact us

For any question about this policy or a transaction, contact us:

• RGSPay, India.