Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how RGSPay ("RGSPay", "we", "us" or "our") collects, uses, shares and protects your information when you use the RGSPay mobile application and related services (the "Service"). By using the Service, you agree to this Policy.

What we collect How we use it Location Sharing Retention Security Your choices Contact

1. Information we collect

Account information: your mobile number, name, and role (subscriber, dealer, sub-dealer or staff). We verify your number with a one-time password (OTP).
Recharge & transaction data: set-top box / smartcard numbers you recharge, packages chosen, amounts, wallet credits and debits, and their status and timestamps.
Support tickets: the complaint details you submit and, if you choose, the location of the issue so a technician can reach you.
Attendance (staff only): check-in / check-out and location while on duty, used to confirm you are within your assigned work zone.
Device & usage information: basic device details, app version and diagnostic/usage data needed to operate and secure the Service.

2. How we use your information

to create and secure your account and sign you in with OTP;
to process recharges and wallet transactions and show your history;
to route and resolve support tickets, including dispatching a technician;
to record and verify staff attendance within assigned zones;
to prevent fraud and abuse, comply with law, and improve the Service.

3. Location information

RGSPay uses location only for two purposes: (a) when a subscriber chooses to attach a location to a support ticket so a technician can find the site, and (b) to verify that field staff are inside their assigned work zone when marking attendance. Location is collected with your permission and can be turned off in your device settings; some features (such as attaching a location to a ticket, or zone-based attendance) may not work without it. We do not sell your location data.

We do not sell your personal information. We share it only as needed to run the Service:

Cable-TV operators: the set-top box / smartcard number and package needed to deliver a recharge.
Within your network: a dealer and their assigned staff can see the ticket and customer details needed to complete a visit.
Service providers: infrastructure, messaging and (where enabled) push-notification and maps providers that help us operate the app, under appropriate obligations.
Legal: where required by law or to protect the rights, safety and property of RGSPay, our users or the public.

5. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, resolve disputes, meet legal and accounting obligations, and enforce our agreements. Transaction records may be kept longer where the law requires.

6. Security

We use reasonable technical and organisational measures to protect your information, including secured access and encrypted transport. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children

The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

8. Your choices

You can manage app permissions (such as location) in your device settings.
You may request access to, correction of, or deletion of your account information by contacting us; some data may be retained where the law requires.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new "Last updated" date. Continued use of the Service after a change means you accept the updated Policy.

10. Contact us

For any privacy question or request, contact us:

RGSPay, India.